Exporting Channels

Guide

Tip

Prodgy allows you to take the Playground chat beyond the platform, embedding it into external websites through Embed Chat and connecting it to other communication channels via webhooks.

Embed Chat (Communicators)

Embed Chat allows you to embed the Playground chat into external applications and websites, creating a conversation widget that connects directly to Prodgy’s agents.

With it, end users can interact with your organization’s agents without needing to access the Prodgy platform directly.

How to Configure

1. Go to the Playground
2. Click the export button in the header
3. Select Embed Chat
4. Configure the communicator parameters:

Parameter	Description
Channel	Communication channel name for identification
Target URL	Address of the website or application where the widget will be embedded
Theme	Widget appearance — light or dark
Position	Widget positioning on the page (bottom-right corner, left, etc.)

5. Copy the generated embed code
6. Add the code to your website or application’s HTML

Behavior

• The widget uses the same agents and settings as the Playground
• Conversations conducted through the widget are recorded normally in the system
• The widget theme can be configured independently from the platform theme
• The widget supports real-time response streaming, just like the Playground

Note

Embed Chat is ideal for creating support channels, virtual assistants on landing pages, or integrated support in internal applications.

---

Webhook Integrations

In addition to Embed Chat, the Playground supports integrations with external channels through webhooks. This allows conversations to be automatically routed to different communication platforms.

How It Works

Webhooks send automatic notifications to configured URLs when certain events occur in the chat, such as:

• New message — when a user or agent sends a message
• Conversation ended — when a chat session is closed
• Custom event — other events as configured

Supported Channels

Webhook integrations allow you to connect the chat to various channels:

• Corporate messaging platforms (e.g., Slack, Teams)
• Customer service systems (e.g., Zendesk, Freshdesk)
• Custom applications via REST API

Channel Mapping

Channel mapping allows you to route conversations to specific destinations based on configured rules:

Setting	Description
Source channel	Channel where the conversation originates (Playground, Embed Chat, etc.)
Target channel	Platform or service where the conversation will be directed
Webhook URL	Webhook address that will receive the events
Events	Event types that trigger the webhook dispatch

Note

Webhook and channel mapping configuration is available to administrators in the workspace settings.

---

Channel Summary

Channel	Type	Description
Playground	Native	Chat integrated in the Prodgy platform
Embed Chat	Widget	Chat embedded in external websites and applications
Webhook	Integration	Connection with third-party platforms via events